Blackbaud Infinity!

All of your support resources are now in a single location to allow you easy access to view and manage cases, search the Knowledgebase, visit our online communities and more. From now on, you can access your support resources by logging into Update your bookmarks, and sign in or create an account to get started.

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Customer Support Resources

Use the buttons below to explore our Support resources.

Manage your Cases Knowledgebase Community MicroEdge Hosted System Status Luminate Status Page

Further Assistance

If you require further technical assistance, the Blackbaud Customer Support team is available Monday through Friday from 8:30am to 8pm (ET) and can be contacted using the numbers below:

FIMS: 1-800-256-7772

GIFTS: 1-877-704-3343

Luminate: 1-888-528-9501, option 2

Seraphim: 855-681-6160

All other Customer Support: 1-800-468-8996, option 1

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